Frequently Asked Questions
Everything you need to know about your Jetpilot gear and orders.
How do I determine the correct size for my life jacket or wetsuit?
We provide detailed size charts on every product page. For the best fit, measure your chest and waist circumference and compare them to our specific model guides. If you are between sizes, we generally recommend sizing up for comfort.
What is your return policy for watersports equipment?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that for safety reasons, equipment that has been used in the water cannot be returned unless it is found to have a manufacturing defect.
How long does shipping take for domestic orders?
Orders are typically processed within 24-48 hours. Standard shipping usually takes 3-7 business days, while express options are available at checkout if you need your gear before the weekend.
Are Jetpilot life jackets U.S. Coast Guard approved?
Yes, we offer a wide range of life jackets that are U.S. Coast Guard (USCG) and Australian Standards approved. Please check the 'Specifications' section on the product page to confirm the certification for a specific vest.
How should I care for my wetsuit to ensure it lasts?
Always rinse your wetsuit with fresh water after use, especially after saltwater exposure. Hang it to dry in the shade on a wide-shouldered hanger. Avoid direct sunlight and never use a washing machine or dryer.
Do you offer international shipping?
Yes, we ship Jetpilot gear worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of the items in your cart.